Voice of Customers (VOCs)

Analyzing VOCs allowed us to generate customer requirements for our project and the direction we were going to develop.
The VOCs of our projects are listed as below:

  • Assures product quality

  • Define new testing procedure

  • Benchmarks other industries (component and system based)

  • Corrects product improvement definition

  • Identifies potential risks (for the product and the company)

  • Analyzes costs

  • Benefits end user

  • Improves test performance and reliability

  • Identifies target market